1. Order clarification and communication
Full responsible for release of custom products produced in AMC, including ITE new orders, remake orders, repair orders, earmold orders and other custom products produced in AMC, make sure all the products meet the requirements of relevant product specification, regulatory, and customer requirements.
Manage customer service team, allocate resource according to production plan, motivate team members to company/department targets provide excellent service to both internal and external customers.
3.Pending order monitoring
Finish weekly, monthly pending order report in time, analysis and address the root cause and take proper actions to improve internal/external process to reduce pending rate
Establish and excute effective communication process/methode, call weekly/monthly meeting with affiliates, collect feedback from affiliates in terms of quality/delivery and service, communicate the progress of projects done in AMC, seek support from affiliates if necessary.
5.Realease of non-standard products
Work together with QC and Engineering department, make decision of final release of non-standard products based on regulatory and customer requirements
Contact window of receiving customer complaints/feedbacks from affiliates. Establish and execute complaint handling process, make sure all the cases to be followed and closed properly, push internal process improving based on the analysis of complaint/feedback.
7. Customer satisfaction survey
Establish and execute customer satisfaction survey (both internal and external) on regular basis, push internal process improve based on the result of survey
8. Projects and other tasks
Conduct other assigned projects as well as tasks assigned by superior.
1.Minimum 5 years customer service experience.
2.Minimum 3 years team management experience
3.Bachelor degree or above major in Management or Engineering，electricity
4.Fuluent in both written and oral english